LouisCard – your benefits for Motorcycle & Leisure
Savings when you shop, special offers, vouchers and a 3-year guarantee – and all completely free. How does that sound? It's what you get with LouisCard.
LOUISCARD
Secure 3 years warranty* with every purchase. Receive valuable discount vouchers for shopping at Louis at regular intervals. Also enjoy special discounts and benefits with over 50 LouisCard partners. Terms and Conditions
To apply for the LouisCard, log in to "My Louis" or create your free Louis customer account. You are already registered? Then apply for the LouisCard directly in your customer account.
3-year guarantee*
The LouisCard comes with a three-year warranty to rectify defects that occur despite proper use. Find out more
Exclusive sweepstakes
A new sweepstake every month. And with your purchase in the same month, you automatically participate in the draw.
Free return shipping
If anything you order is not to your liking, you can return it to us from many countries free of charge.
Discount vouchers
You'll also receive regular emails with great value discount vouchers for future purchases in the Louis Online Shop or any Louis store.
Partners
With your LouisCard, you get great benefits from over 50 partners.
Find out more
* Only batteries and shoes/boots are excluded.
LouisCard warranty conditions
When you use the LouisCard when shopping, the free three-year warranty automatically applies to all products from the Louis range bought in this purchase. The only exceptions are batteries, shoes and boots. The warrantor is Detlev Louis Motorradvertriebs-GmbH, Rungedamm 35 in 21035 Hamburg, Germany.
The following conditions apply:
- New products and their components which are defective due to manufacturing and/or material faults within three years of purchase will be repaired or exchanged for a new product of the same quality free of charge by Louis at its discretion.
- This warranty does not apply if the defect arises from improper handling, incorrect installation of the product and/or failure to observe the operating instructions.
- If a repair or exchange is not possible for economic or other reasons, you will be refunded the purchase price. The decision on the existence of economic or other reasons making repair or replacement impossible is entirely at the discretion of Louis. By reimbursing the purchase price, Louis has fulfilled its contractual obligation.
- In case of replacement or repair, the warranty period does not start again. Any statutory warranty claims remain unaffected.
- The proof of purchase is the receipt with purchase date. The three-year warranty begins on the date of the receipt and ends after three years. It is not transferable.
- Where Louis exchanges goods or refunds the purchase price within the scope of the warranty, it is agreed at this stage that the ownership of the goods to be exchanged/credited will pass from you to Louis or vice versa, either by Louis receiving the goods returned by you or by you receiving the refunded purchase price from Louis.
LouisCard partners
To give you even more great benefits with your LouisCard, we have more than 50 super partners who offer a whole range of concessions for LouisCard holders like yourself. You can find all the benefits offered by your LouisCard partners here:
FAQ
We will send the card that you have requested at a Louis shop, the online shop or elsewhere within 3 working days. Please note that it takes a letter 1-2 days to arrive within Germany, so you can assume that your LouisCard will be with you within 4 working days. LouisCards sent outside Germany will take a little longer due to longer mailing times.
To go Gold, you need to collect 3,500 or more discount points within a collection period of six months. With the Premium Gold card, your large purchases from Louis bring you extra rewards. So please remember that only discount points, not "partner points", count towards your target of <###pointstogoldlevel###>. The Premium Gold card will automatically be sent to you as soon as the relevant collection period has ended.
No problem. If you lose your LouisCard we can send you a replacement free of charge. Please send your current address and (if you have it) your customer number to:
E-Mail: kundenservice@louis.deTelephone number : +49 40 734 193 60
Your customer and card number will not change with your new card. Collected points that have not yet been calculated are not lost. Please understand that we cannot be held responsible if a euro credit on the card communicated in writing has been redeemed by an unauthorised party.